Good questions.
Clear next steps.

DC Elite Transport accepts requests for non-emergency medical appointment rides, wheelchair-accessible van transportation, private vehicle rides, and medical package pickup and delivery. You can also discuss recurring appointments or a hospital discharge ride. The owner confirms availability and suitability for each request.

No. DC Elite Transport provides non-emergency transportation. For a medical emergency, call 911. A ride request should not be used to arrange an emergency response.

Yes. Tell us whether you use a manual or power wheelchair, the assistance you need, and any entrance barriers at pickup or destination. The owner reviews the chair and passenger setup with you and confirms vehicle suitability before booking.

The accessible van accommodates up to two wheelchair riders and two riders using walkers, plus one seated guest passenger, in the same configuration. Share the full passenger count and mobility needs when requesting the ride. The owner confirms your trip and assistance before booking.

Yes. One seated guest passenger, such as a family member or caregiver, is allowed per trip. Include the guest in your ride request and say whether they will accompany you on both the outbound and return legs.

Share your mobility aid and whether either location has steps, an elevator, or an accessible entrance. Discuss the assistance you need for entering, boarding, and exiting. The owner confirms the assistance and suitable pickup arrangement before booking; describe access needs without a diagnosis or medical history.

Call the owner to review those requirements before making transportation arrangements. Stretcher transport, oxygen support, clinical care, and crisis response are not included in a standard non-emergency ride request. For a medical emergency, call 911.

No. The calendar shows available pickup windows based on current openings and occupied times, but selecting a time starts a request. Schedule at least 2 hours ahead. The owner confirms the vehicle, route, schedule, assistance, final quote, and payment arrangement before the ride is booked.

Have the pickup and destination addresses, preferred date and pickup time, appointment time if relevant, passenger counts, mobility and entrance-access needs, and the arranging contact's phone number ready. Say whether the trip is one way, a round trip, or recurring. Allow at least 2 hours before pickup; the owner must approve the request.

You can request a same-day non-emergency trip at least 2 hours before pickup. Call 972-903-5199 to discuss the route and timing; availability is not guaranteed. A same-day booking adds $30 once per request when the trip is accepted, in addition to any applicable fare and timing charges.

A calendar round trip requires an available return pickup time so both legs can be reviewed. If you do not know when your appointment will finish, call 972-903-5199 to arrange the return with the owner. Agree on how pickup will be coordinated before booking. A driver waiting throughout the appointment is not automatic; discuss waiting and its charges if needed.

Yes. Choose recurring rides and share the first pickup date, preferred weekdays, appointment times, and return needs. Availability is checked for the initial series on submission. The owner reviews the route and confirms the full ongoing schedule with you; future rides are not booked until approved.

Share the hospital, destination, expected release time, mobility needs, and the person coordinating the discharge. Confirm the pickup entrance and discuss assistance with the care team and owner. Since release timing can change, agree on the pickup arrangement before the ride is booked.

Contact the owner at 972-903-5199 as soon as you know. Provide your name and the planned trip date so the request can be reviewed. A new date, time, or route needs confirmation; ask about any cancellation or rescheduling terms before booking.

Private vehicle, non-emergency medical van, and wheelchair-accessible van requests share a $75.00 pickup fee per leg. That includes the first 10 driving miles from pickup to destination; each additional mile is $2.50. Vehicle choice does not change this base fare. Other applicable charges and the final quote are confirmed before booking.

A round trip has two legs. Each passenger leg has its own $75.00 pickup fee and 10 included driving miles, with $2.50 per additional mile. Timing premiums and the second-wheelchair fee, when applicable, are calculated for each leg. Share the actual outbound and return routes for the quote.

The second wheelchair rider adds $35 per leg only when both wheelchair riders share the same pickup, destination, and timing. Separate stops, different destinations, or different schedules require an individual quote. The owner confirms the shared arrangement before booking.

Waiting includes a 15-minute grace period. After that, waiting is $40 per hour for ambulatory riders, $70 per hour when wheelchair assistance is needed, or $35 per hour for package transport, prorated by the minute. Discuss whether waiting is needed and how the pickup or return will be arranged before booking.

Base rates apply weekdays from 6 AM to 6 PM Central, excluding holidays. The highest applicable timing premium applies to each leg's pickup fee: 25% for weekend pickups, 50% for after-hours pickups from 6 PM to 6 AM, or 75% for holiday pickups. Those timing premiums do not stack on the same leg. Same-day booking adds $30 once per request. Confirm the requested time and total quote with the owner.

No. The calculator gives a private-pay planning estimate based on the details you enter. The owner confirms driving distance, passenger setup, timing, waiting, and the final quote before booking. Tolls and parking are added at actual cost. Separate stops or special arrangements need an individual quote.

Private-pay options are Zelle, Cash App, Square, and cash. The request form and calculator do not collect payment. The owner provides payment instructions after your trip and quote are confirmed. Do not enter card details, account credentials, or payment information in the ride request.

Contact the owner about the specific program arrangement, eligibility, and any authorization required before booking. A Medicaid enrollment or VA appointment does not by itself confirm payment for a DC Elite ride. The website calculator estimates private-pay fares only.

Medicare provider approval is pending. Contact the owner for the current payment options for your trip. Medicare coverage or payment is not promised by a ride request.

It is a planning estimate for a recurring schedule, not a fixed weekly package or reserved series of rides. The owner quotes the actual plan using the route, number of trips, distance, assistance, and timing. Share your full appointment and return schedule for a confirmed quote.

Yes. The ride request lets you identify yourself as a family member, caregiver, or facility contact. Provide the arranging contact, route, schedule, passenger setup, and assistance needs. For ongoing facility coordination, use the client intake to start the conversation. The owner confirms each transportation arrangement.

Share the pickup and delivery locations, requested timing, package type, size, quantity, and required handling. Sealed medical supplies or equipment can be submitted for review. The owner confirms item eligibility and handling before accepting a delivery.

These items need a separate acceptance review before any delivery is arranged. A standard package request does not establish temperature control, specimen handling, or medication handling. Discuss the item and every handling requirement with the owner first; acceptance is not automatic.

The pickup fee is $60.00 per leg, including the first 10 driving miles. Additional miles are $1.35 each. Package waiting has a 15-minute grace period, then is $35.00 per hour, prorated by the minute. Applicable timing premiums, same-day booking, tolls, and parking can also affect the quote. The owner confirms acceptance and the final price.

DC Elite Transport reviews requests in the Dallas-Fort Worth area, including routes involving Dallas, Fort Worth, Arlington, Irving, Grand Prairie, Garland, Plano, Frisco, McKinney, and Denton. Share your exact pickup and destination so the owner can confirm the route. Trips outside routine DFW coverage require individual review.

Base rates apply weekdays from 6 AM to 6 PM Central, excluding holidays. Use Central Time for your preferred pickup, appointment, and return times. Choose an available pickup window in the calendar at least 2 hours ahead. Evening and weekend times can be selected, with owner approval required. Published timing premiums do not guarantee availability. The owner confirms the schedule for each trip.

Call 972-903-5199 or email Dcelitetransport@gmail.com. Have your route, preferred date and time, mobility needs, and return arrangements ready. The owner is the point of contact for trip review and confirmation.

No. Share only the transportation and contact details needed to review your trip. Keep medical records, diagnoses, birth dates, insurance or government identification numbers, and payment credentials out of the form and email. If more information is needed, discuss the appropriate process with the owner.